Privacy policy

Effective Date:2025

DroneMates (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and drone rental services in Australia.

1. Information We Collect

We may collect the following information:

  • Personal details (name, email, phone number)
  • Billing and delivery address
  • Identification documents (for age verification)
  • Payment information (processed securely via third-party providers)
  • Rental history and drone usage details
  • Communications and support interactions

2. How We Use Your Information

We use your data to:

  • Process and manage bookings
  • Provide customer support
  • Verify your identity and age (if required)
  • Send booking confirmations and important updates
  • Improve our services and user experience
  • Comply with legal and regulatory obligations

3. Data Sharing and Third Parties

We do not sell your information. We may share it with trusted third parties only when necessary, such as:

  • Payment processors (e.g., Stripe, PayPal)
  • ID verification tools
  • Delivery partners (if applicable)
  • Legal authorities, if required by law

4. Data Storage and Security

We take reasonable steps to protect your information from loss, misuse, and unauthorized access. Your data is stored securely using encrypted systems.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct or update your information
  • Request the deletion of your data (unless required by law)
  • Opt out of non-essential communications

6. Cookies and Analytics

We may use cookies and analytics tools to enhance your browsing experience and track website performance. You can disable cookies in your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:Gmail:dronematesgmail.com